Returns & Exchanges
You always have the right to cancel the order within 30 days, without invoking any reason. The order cancellation period starts on the day the order is delivered.
If you want to return something, please download the form available on the site here.
The shipping costs of the package containing the returned items will be paid by the customer. The transport will be done by courier services and the package will be delivered to Chaotic at Str. Dr. Nicolae Tomescu no. 23, ground floor, sector 5, Bucharest.
The customer is responsible for any diminished value of the goods. In this case, only 25% of the initial value of the product will be returned.
After we receive the return shipment sent by you to our warehouse, we will send you a return notification by e-mail confirming receipt of the package.
If you return an item, its value will be refunded to you using the payment method you originally used, except for the return shipping cost. Purchases paid by card will, in most cases, be refunded to your card, and for the refund of those paid by the Cash on delivery method you must provide us with your bank details.
In order to make the refund, please consider submitting the data below:
- Bank account and name of the holder
- We can only refund in a Romanian bank account
- We will reimburse in LEI
- Underwear and / or swimwear cannot be returned.
For suggestions, questions or complaints you can contact us at the phone number +40 (756) 771 771 or at the e-mail address firstname.lastname@example.org